Cesino Score Privacy Policy — Our Commitment to Protecting Your Information

We collect various types of information when you register and use Cesino Score. This data is needed to deliver a better service and to ensure the security of the platform.

Personal Identification Information:

• Full name, date of birth, and national ID number
• Mobile number and email address
• Residential address and postal code
• Government-issued ID photo for KYC verification

Financial information:

• Mobile banking account details (bKash, Nagad, Rocket)
• Transaction History & Amounts
• Deposit & Withdrawal Records

Technical Information:

• IP address & device information
• Browser type and operating system
• Login Time & Location
• Game History & Patterns

Cesino Score uses the data it collects for the purposes outlined below. We ensure a lawful basis is established before using your data for any purpose.

Your explicit consent is obtained before any marketing communications are sent. You can opt out of marketing messages at any time — through your account settings or by contacting support.

Cesino Score never sells your personal data to third parties. However, limited information may be shared with trusted partners where necessary to deliver our services.

• Payment Processors: Required information is shared with approved payment gateways, including bKash and Nagad, to complete transactions.
• Technology Partners: We work with trusted technology partners for server management and cybersecurity.
• Law enforcement agencies: Data may be disclosed where required by law or court order.
• Anti-fraud services: Limited data may be shared with accredited security services to help detect and prevent fraud.

Cookies and similar technologies are used across the Cesino Score website and app. They help improve your experience and keep the platform secure.

Cookie types:

• Essential cookies: To maintain login sessions and ensure platform security. The platform cannot function without these.
• Functional cookies: Remembers your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the platform are used most — fully anonymized.
• Marketing Cookies: To show you relevant offers. You can turn these off at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to not function properly.

Cesino Score does not retain your data longer than necessary. Separate retention periods are defined for different types of data:

• Account information: For the duration of account activity, and for 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, in compliance with anti-money laundering laws.
• KYC documents: 5 years from the date of verification.
• Customer support conversations: 2 years.
• Marketing Data: Deleted immediately upon opt-out.

Cesino Score uses industry-leading security technology to protect your personal data. Our security framework operates on multiple layers:

• Encryption: All stored and transferred data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication for additional account security.
• 24/7 Monitoring: A 24/7 security team monitors suspicious activity.
• Penetration Testing: Regular external security audits are conducted.
• Access controls: Staff have access only to the data they need.

While we apply the highest security standards, no internet or digital system can be guaranteed 100% secure. In the event of a data breach, we will notify affected members within 72 hours.

As a Cesino Score member, you have several important rights over your personal data:

To exercise any of these rights, please contact our support team. We typically complete requests within 30 days.

Cesino Score is intended strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

Age verification is carried out at registration, and additional verification may be requested in suspicious cases. If any minor's information is found in our system, it will be deleted immediately and the account will be terminated.

Cesino Score may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• Members will be notified by email before any significant changes take effect.
• The "Last Updated" date on this page will be revised accordingly.
• A notification will be posted on the platform for any major changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you object to any changes, please contact us or request that your account be closed.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team:

We will respond to your complaints or requests as quickly as possible. Complex matters may take up to 30 days, but we take every request seriously.